FREE IN-STORE PICKUP
Buy online, pick-up in-store! Most orders placed online are generally ready for immediate pickup between the hours of 10am-5:30pm, Monday through Saturday. We are currently closed on Sundays. Some items available online are stored in our local warehouse and will require a few extra hours of processing time. We will email you once your order is pulled, packaged, and ready for you. If you’d like to check the status of your order, call us at (509) 315 8200.
SHIPPPING INFO
French Toast currently ships most orders via USPS or UPS. We typically package and ship out packages within 24 -48 hours, 7 days a week. A few items we carry may require additional processing time due to size, weight, or other special handling considerations.
Shipping on orders over $75 is free! Excluding oversized items.
Shipping on all other orders is currently being offered for a $6.95 flat rate to locations in the USA. If you need expedited shipping, contact us at hello@shopfrenchtoast.com for more information.
GENERAL RETURN POLICY
At French Toast, our buying team has hand selected these products because we love them, but we understand that from time to time, you may need to make a return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Contact us within 30 days of purchase to initiate a return.
Several types of goods are exempt from being returned. Perishable goods such as candy, flowers, or seasonal items cannot be returned.
Additional non-returnable items:
*Gift cards
*Some health and personal care items
*Discontinued items
To complete your return, we require a receipt or proof of purchase.
HOW TO INITIATE AN ONLINE RETURN:
If you’ve saved the original shipping box(es), this is often the most cost-effective way to re-pack your return. Once you re-pack your items with the original product packaging intact, you can ship via your own preferred carrier. We tend to use USPS or UPS for the best prices.
Our customers are responsible for return shipping. Refunds are made to the original method of payment. Original shipping and handling charges are non-refundable, unless the item received is damaged or defective. Returns sent that arrive with postage due will be returned to sender. Please allow 1-3 business days, from the date of receipt, to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account.
Please note: Returning an item is at your own risk. You must ensure that the item is adequately packaged, and at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund. Friendly reminder, we are a small, family-run business and simply can’t afford to absorb shipping costs the way large corporations can. Thank you for understanding!
TO RETURN AN ITEM VIA YOUR PREFERRED CARRIER:
Pack and return items in original condition, and send to:
French Toast
c/o Returns Department
1170 West Summit Parkway
Spokane, WA 99201